PRIVACY POLICY

TMC Home Innovations Inc. Last Updated: July 10, 2026

TMC Home Innovations Inc. (“TMC Home Innovations,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and your rights regarding your information when you visit our website at tmchomeinnovations.com (the “Site”), use our website chat widget, request a quote, engage our remodeling and renovation services, or otherwise communicate with us. This Privacy Policy applies together with our Terms of Service.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly. When you communicate with us through our website chat widget, phone, email, or during in-person consultations, you may provide us with:

Your full name;
Phone number (mobile and/or landline);
Email address;
Service address and project location;
Details about your home and the services you are requesting (project scope, preferences, timelines, budget range);
Photos or descriptions of areas to be remodeled that you voluntarily share;
SMS consent choices, including your decision to receive transactional text messages;
Payment information when you pay for services (processed by our payment processors — we do not store full card numbers);
Any other information you choose to share with us in the course of our communications.

1.2 Information Collected Automatically. When you visit our Site, we and our third-party analytics providers may automatically collect certain information about your device and how you interact with the Site, including:

IP address and approximate geographic location derived from your IP address;
Browser type and version;
Operating system and device type (desktop, mobile, tablet);
Referring website or source that brought you to our Site;
Pages viewed, time spent on pages, and click behavior;
Date and time of your visit;
Cookies and similar tracking identifiers (see Section 6).

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

To respond to your inquiries, quote requests, and chat widget messages;
To prepare, deliver, and follow up on estimates and quotes for our remodeling and renovation services;
To schedule, perform, and manage the services you have engaged us to provide;
To send transactional SMS messages you have consented to receive, including appointment confirmations, reminders, quote follow-ups, project status updates, and service completion notifications;
To process payments, issue invoices, and manage collections;
To communicate with you about your project, changes, or issues that arise;
To improve our Site, services, marketing, and customer experience through analytics;
To comply with legal obligations, resolve disputes, and enforce our Terms of Service;
To protect the rights, property, and safety of TMC Home Innovations Inc., our employees, customers, and the public.

3. SMS AND TEXT MESSAGE PRIVACY

This section explains how we handle personal information related to our SMS text messaging program. This section supplements — and should be read together with — the SMS terms in our Terms of Service.

3.1 Program Name and Sender. Text messages sent through our SMS program originate from TMC Home Innovations Inc.

3.2 Consent Structure — Transactional Only. Our SMS program is transactional-only. We collect explicit opt-in consent through our website chat widget or during direct communication with our team before sending any SMS messages. You may receive:

Appointment confirmations and reminders
Quote and estimate follow-ups
Project status updates during active work
Service completion and next-step notifications
Billing and scheduling updates

We do not send promotional or marketing text messages through this program.

3.3 Message Frequency. Message frequency varies based on your active projects. A typical customer receives approximately 2 to 6 messages per month.

3.4 Message and Data Rates. Message and data rates may apply. Check with your mobile carrier.

3.5 How to Get Help. Reply HELP to any message from us, or contact us at (813) 426-0823 or service@mail.tmchomeinnovations.com.

3.6 How to Opt Out. Reply STOP to any message at any time. You will receive one final confirmation message and will not receive further text messages unless you opt back in by replying START or by contacting us directly.

3.7 Carrier Disclaimer. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, T-Mobile, Verizon Wireless, Sprint, U.S. Cellular, Boost Mobile, MetroPCS, Cricket, and most other major U.S. wireless carriers.

3.8 No Sharing of Mobile Information.

NO SHARING OF MOBILE INFORMATION

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information are excluded from being shared under this clause. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

This means your phone number and SMS consent information will never be sold, rented, traded, or transferred to any third party for that third party’s own marketing purposes. The only parties who may access this data are the technical service providers (such as our CRM and SMS platform vendors) who process messages on our behalf and are contractually obligated to protect your information and use it only to deliver our messages.

4. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information. We share information only in the following limited circumstances:

Service Providers. With trusted third-party vendors and contractors who help us operate our business, including our CRM platform, SMS/messaging platform, email service provider, website analytics provider, payment processors, scheduling software, and subcontractors performing part of a project on our behalf. These providers are contractually obligated to protect your information and to use it only for the purposes for which we provide it.
Legal Requirements. When we are required to disclose information to comply with a subpoena, court order, government request, or other applicable law, or to protect the rights, property, or safety of TMC Home Innovations Inc., our customers, or the public.
Business Transfers. If we are involved in a merger, acquisition, financing, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
With Your Consent. When you have given us permission to share your information for a specific purpose (for example, sharing your project photos in a testimonial with your first name).

SMS opt-in consent and phone numbers collected for SMS purposes are never shared with any third party for marketing purposes under any circumstances.

5. COOKIES AND TRACKING

Our Site uses cookies and similar tracking technologies to make the Site work, remember your preferences, and understand how visitors use the Site.

Essential Cookies. Required for basic Site functionality, such as loading pages and enabling the chat widget. These cannot be disabled without breaking Site functionality.
Analytics Cookies. We use Google Analytics to understand how visitors find and use our Site. Google Analytics collects information such as pages visited, time on Site, and referral source. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On at https://tools.google.com/dlpage/gaoptout.
Browser Controls. Most browsers allow you to view, manage, delete, and block cookies through browser settings. Please note that if you disable non-essential cookies, some parts of our Site may not function as intended.

6. YOUR RIGHTS AND CHOICES

Depending on your state of residence, you may have certain rights regarding your personal information:

Access. You may request a copy of the personal information we hold about you.
Correction. You may request that we correct any inaccurate or incomplete personal information we hold about you.
Deletion. You may request that we delete your personal information, subject to certain exceptions (for example, information we are required to retain to comply with law, resolve disputes, or enforce agreements).
Opt Out of SMS. You may opt out of our SMS program at any time by replying STOP to any message from us. You may also unsubscribe from marketing emails (if you have opted in to any) by clicking the unsubscribe link in the footer of any email.
Do Not Sell or Share. We do not sell your personal information and do not share it for cross-context behavioral advertising.

To exercise any of these rights, contact us at (813) 426-0823 or service@mail.tmchomeinnovations.com. We will respond within the timeframes required by applicable law.

7. CHILDREN’S PRIVACY

Our Site and services are intended for adults 18 years of age or older. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it.

8. SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect from unauthorized access, use, disclosure, alteration, and destruction. Examples include encrypted transmission of sensitive data, restricted access to customer records, and vendor agreements with our service providers. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security of your information.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will revise the “Last Updated” date at the top of this page. If we make material changes, we will make a reasonable effort to notify you (for example, by posting a notice on our Site). Your continued use of our Site or services after the “Last Updated” date changes constitutes acceptance of the updated policy.

10. CONTACT US

TMC Home Innovations Inc. 10271 Casey Dr New Port Richey, FL 34654 Phone: (813) 426-0823 Email: service@mail.tmchomeinnovations.com Website: https://tmchomeinnovations.com/home/ Hours: Monday – Saturday, 7:00 AM – 6:00 PM | Sunday: Closed

Privacy Policy